Authorized Builder & Kitchen Dealer Distributor Your #1 source for appliances!    POLICIES, PROCEDURES & GENERAL INFORMATION ORDERS: -A minimum of 50% deposit is required on all orders. Since we are a builder distributor, appliances are not marked up to absorb the cost of credit card fees. Therefore, a convenience fee will be added to all credit card orders. -Visa and MasterCard are accepted IN THE STORE ONLY! We must be able to physically swipe your card. We cannot take credit cards over the phone or on the job site. There are NO exceptions. -Any orders placed by credit card that are returned or need a refund processed back to the credit card will be charged a second convenience fee. Again, there are NO exceptions. PRODUCT: -Please read and sign the General Waiver regarding availability. -All products sold by TAS come with a manufacturers warranty of, at minimum, one year parts and labor. It is covered by the manufacturer, therefore, during the warranty period, should you have any problems with the product, you MUST deal directly with the manufacturer and their service techs. TAS has no authority, whatsoever, to interfere with warranty and replacement issues. DELIVERY: -Your appliances wil arrive on the day agreed upon between 7:00 a.m. - 5:00 p.m. in most cases. The delivery company will call you with a window of time one business day before your delivery. TAS will not be responsible for missed deliveries and will pass on any additional delivery fees due to a missed delivery. -You must inform your salesperson of any problematic delivery issues and/or the conditions that could delay the delivery company, such as: excessive steps, turns, tight walk ways, obstacles, etc. -All deliveries will be done as an uncrate and set delivery unless otherwise noted. This means appliances are taken inside the house, uncrated, inspected and trash removed. If any other delivery is desired, this must be prearranged with your sales person. All appliances must be inspected and signed for the day of the delivery or they will not be considered for cosmetic damage. DAMAGES: -All cosmetic damages must be noted at time of delivery. TAS must report damage to the manufacturer within 5 days to be considered valid. Therefore, please call us as soon as you are aware of any damage. -Damage time frames are FIRM. In order to take care of the problem, we MUST be notified within those times, otherwise we have no recourse with the manufacturers. NOTE: Regarding cosmetic damage -Manufacturers reserve the right to repair or replace any cosmetically damaged PART on delivered product. Therefore, we will not take a unit back for minor dings, dents, or scratched areas, if the appliance is replaceable or repairable. RETURNS: -Return of undamaged merchandise is subject to a restocking fee of: *15% charge if the box has never been opened. *30% charge if the box is opened. *NO BOX = NO RETURN! NO EXCEPTIONS! *Credit for returned merchandise will be issued once TAS has received and inspected said merchandise -Any items being returned may be taken back to the delivery service by the customer or picked up by the delivery service for a fee. ADDITIONAL FEES: -If there is a C.O.D. amount due, it must be paid on delivery. If for any reason there is no one on site or no check on site, the delivery will not be made and there will be a redelivery fee. -If there are obstacles and/or delivery conditions that delay the delivery company beyond normal expectations, you will be charged per hour by the delivery company. -Failure to give 2 business days notice for a delivery to be rescheduled will result in a redelivery and storage fee. -Returned checks are subject to a $25.00 fee. AVAILABILITY: -The information given to you regarding the availability of your order comes directly from the manufacturer and/or their designated distributors. While most manufacturer's information is fairly accurate, it is NEVER a guarantee. Therefore, The Appliance Source cannot, and will not, be held responsible for any delays in your new construction, remodeling, or replacement project resulting from the estimated time of arrival information provided. -I have read and understand the information stated above. -I have received a copy of "Policies, Procedures, & General Information" document and have read and understand the information contained within. Signed: Date: Invoice No: